Cherylee Houston has said she was left in tears after a hotel offered to carry her and her guest into a hotel room that claimed to be accessible for disabled people. The 45-year-old Coronation Street actress revealed her troubles on a series of tweets. The actress has a degenerative disorder Ehlers-Danlos syndrome and uses a wheelchair. In her recent tweets Cherylee explained that she was contacted from a hotel she booked on Booking.com and was asked if her wheelchair was “modern of old fashioned” as “there are steps to the accessible room”. She added that the hotel staff offered to lift her and her guest in and out of the hotel room, and they claimed that it was only wheelchair accessible once inside the hotel room. She wrote: “The hotel phoned up and said “is your wheelchair modern or old fashioned as there’s steps to the accessible room.” READ MORE Sally Lindsay: Coronation Street star speaks out on ‘horror’ scam “Me, ‘Erm that’s not an accessible room ‘. The hotel “Yes it is once you get in and we have another accessible-Room without steps.” She continued: “Me, “‘We’ll have that one then’. “One hour later the phone rings, hotel again. “We have two steps into the hotel, would you and your friend mind being lifted every time you enter or leave the hotel?” “No, no I wouldn’t. I booked this using your search boxes for disabled access. Help!” She continued to tweet that the whole saga had left her in tears. She wrote: “I am sat here in tears of frustration as again access has made things really difficult for me just to get on with my life. “Everyone knows being on hold to call centres is frustrating but when it's not your fault and they say they can't help as he couldn't get hold of the hotel to book the accessible room. “I don't want an accessible room in a hotel that I would have to be lifted into. That is not accessible. “I would like an alternative sorting without it taking my day and tears to sort.” The actress then uploaded a reply from Booking.com which said: “Hi Cherylee, The property has informed us that they already contacted you regarding your room access, and that they did gave (sic) you their accessible room but there is two steps at entry to the hotel and they do not have any kind of ramp (sic) to access it but to access the room will not be an issue. “If you have any other questions please do not hesitate to contact us.” She finally tweeted that she had been in contact with Booking.com again and that her problem had been resolved. She explained: “Very kindly @bookingcom have sorted out my hotel problem, I’m aware that without my job and a twitter campaign this might not have been the case. “I’ve offered them training, this is a problem for many disabled people across many companies. This shouldn’t be the norm re access.” Trending READ MORE Coronation Street to be shaken with drugs shocker as Izzy turns to cannabis Several of Cherylee’s Coronation Street cast mates shared their sympathy over her hotel issues. Lisa Ge
Cherylee Houston: Coronation Street star in ‘tears of frustration’ over accessible room
Cherylee Houston has said she was left in tears after a hotel offered to carry her and her guest into a hotel room that claimed to be accessible for disabled people. The 45-year-old Coronation Street actress revealed her troubles on a series of tweets. The actress has a degenerative disorder Ehlers-Danlos syndrome and uses a wheelchair. In her recent tweets Cherylee explained that she was contacted from a hotel she booked on Booking.com and was asked if her wheelchair was “modern of old fashioned” as “there are steps to the accessible room”. She added that the hotel staff offered to lift her and her guest in and out of the hotel room, and they claimed that it was only wheelchair accessible once inside the hotel room. She wrote: “The hotel phoned up and said “is your wheelchair modern or old fashioned as there’s steps to the accessible room.” READ MORE Sally Lindsay: Coronation Street star speaks out on ‘horror’ scam “Me, ‘Erm that’s not an accessible room ‘. The hotel “Yes it is once you get in and we have another accessible-Room without steps.” She continued: “Me, “‘We’ll have that one then’. “One hour later the phone rings, hotel again. “We have two steps into the hotel, would you and your friend mind being lifted every time you enter or leave the hotel?” “No, no I wouldn’t. I booked this using your search boxes for disabled access. Help!” She continued to tweet that the whole saga had left her in tears. She wrote: “I am sat here in tears of frustration as again access has made things really difficult for me just to get on with my life. “Everyone knows being on hold to call centres is frustrating but when it's not your fault and they say they can't help as he couldn't get hold of the hotel to book the accessible room. “I don't want an accessible room in a hotel that I would have to be lifted into. That is not accessible. “I would like an alternative sorting without it taking my day and tears to sort.” The actress then uploaded a reply from Booking.com which said: “Hi Cherylee, The property has informed us that they already contacted you regarding your room access, and that they did gave (sic) you their accessible room but there is two steps at entry to the hotel and they do not have any kind of ramp (sic) to access it but to access the room will not be an issue. “If you have any other questions please do not hesitate to contact us.” She finally tweeted that she had been in contact with Booking.com again and that her problem had been resolved. She explained: “Very kindly @bookingcom have sorted out my hotel problem, I’m aware that without my job and a twitter campaign this might not have been the case. “I’ve offered them training, this is a problem for many disabled people across many companies. This shouldn’t be the norm re access.” Trending READ MORE Coronation Street to be shaken with drugs shocker as Izzy turns to cannabis Several of Cherylee’s Coronation Street cast mates shared their sympathy over her hotel issues. Lisa Ge
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